USM does not load

Document ID : KB000103902
Last Modified Date : 13/07/2018
Show Technical Document Details
Issue:
After logging to UMP, USM page cannot be opened and only page errors are returned :
 
02 Jul 2018 11:20:25,166 ERROR [DataFactoryException:102] java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
02 Jul 2018 11:20:25,169 ERROR [DataFactoryException:104] 
02 Jul 2018 11:20:25,169 ERROR [DataFactoryException:107] (1) error, java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher': (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
	at com.nimsoft.events.client.EmsClient.handleServiceException(EmsClient.java:778)
	at com.nimsoft.events.client.EmsClient.getAlarmSummaryFromService(EmsClient.java:272)
	at com.nimsoft.events.client.EmsClient.getAlarmSummary(EmsClient.java:248)
	at com.firehunter.usm.alarms.EmsAlarmProvider.getUsmAlarmSummaries(EmsAlarmProvider.java:776)
	at com.firehunter.usm.alarms.EmsAlarmProvider.getAlarmSummary(EmsAlarmProvider.java:739)
	at com.firehunter.usm.alarms.EmsAlarmProvider.getAlarmSummary(EmsAlarmProvider.java:718)
	at com.firehunter.usm.AlarmUtils.getAlarmSummary(AlarmUtils.java:965)
	at com.firehunter.usm.DataFactory.getRoot(DataFactory.java:4247)
	at com.firehunter.usm.DataFactory.getCacheEntry(DataFactory.java:3669)
	at com.firehunter.usm.DataFactory.getGroups(DataFactory.java:3373)
	at com.firehunter.usm.DataFactory.getGroups(DataFactory.java:2957)
	at com.firehunter.usm.DataFactory.getGroups(DataFactory.java:2948)
	at sun.reflect.GeneratedMethodAccessor1091.invoke(Unknown Source)
...

at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
	at com.ca.shift.client.RequestPoolRemoteEndpoint.invoke(RequestPoolRemoteEndpoint.java:39)
	at com.ca.shift.client.RemoteInvocation.createInvocation(RemoteInvocation.java:87)
	at com.ca.shift.client.RemoteInvocation.invoke(RemoteInvocation.java:56)
	at serviceProxy$com.nimsoft.events.api.NasAlarmService.getAlarmSummary(Unknown Source)
	at com.nimsoft.events.client.EmsClient.getAlarmSummaryFromService(EmsClient.java:270)
	... 60 more
Caused by: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
	at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615)
	at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561)
	at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
	at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:263)
	at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:218)
	at com.ca.shift.client.RequestPoolRemoteEndpoint.invoke(RequestPoolRemoteEndpoint.java:36)
	... 64 more
 
Environment:
UIM 8.51
UMP 8.51
Resolution:
Deactivate and activate ems probe in primary hub.