USM alarms not aligning with IM, alarm count is off

Document ID : KB000033915
Last Modified Date : 14/02/2018
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Environment

NMS Server Version 7.62
Robot Version 7.62
Windows Server 2008 R2
IM Version: 4.08
UMP Version: 8.00

Solution

1. Obtain NAS (4.72) and hotfix (USM 8.2 HF4) from Support

2. Apply the above updates, nas and ump_usm, and clear the alarms that were not syncing to the portal.

All new alarms should sync as expected.

keywords: UMP 8.0 alarm alarms count not correct inaccurate off not syncing synced out