This is a guide to using the Microsoft Debug Diag Tool to generate dump files for a crashing or hanging process.
Please download and review the attached TEC608334.pdf. This serves as a guide to using the Microsoft Debug Diag Tool to capture a dump file for an issue where a Service Desk process is crashing or hanging.
NOTE: All documents in PDF format require Adobe Acrobat Reader to be viewed.
See this video for an example of how to install and use DebugDiag.