Using the Add/Remove "Modify" and "Repair" options with Audit iRecorders

Document ID : KB000025495
Last Modified Date : 14/02/2018
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Description:

The "Modify", "Repair" and "Remove" options will be available if you try to upgrade or repair an installed iRecorder. Using the "Modify" or "Repair" options can cause corruption of the installed iRecorder rather than the expected result.

Solution:

When upgrading, backdating, or trying to resolve a problem where an installed iRecorder is suspected to be corrupted:

  1. You should first use "Add/Remove Programs" to completely uninstall the iRecorder.

  2. Perform a fresh install of the chosen iRecorder using the instructions in the associated iRecorder Reference Guide.