Using MS Office 365 with SDM Maileater functionality.

Document ID : KB000030060
Last Modified Date : 21/08/2018
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This document describes limitations in using Maileater in conjunction with MS Office 365.  CA Service Desk 12.9 and later supports the use of Microsoft Office365, however, previous releases of CA Service Desk (up to CA Service Desk 12.7) are not included for support.
CA Service Desk 17.1
CA Service Desk 17.0
CA Service Desk 14.1
Microsoft Office 365 requires SSL support. However CA Service Desk 12.7 and prior versions do not support SSL for maileater connectivity, whereas starting with CA Service Desk 12.9, SSL connectivity to a mail server for maileater functionality is supported.  As such, one can only use Microsoft Office 365 with CA Service Desk 12.9 or later.
Additional Information:
Connecting Maileater to Office 365 Mail