Using AW_BULK_CHANGES to change jobs to an Agent Group

Document ID : KB000088859
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Using AW_BULK_CHANGES to change jobs to an Agent Group
Resolution:
Detailed Description and Symptoms
When trying to move jobs from one Agent or Agent Group to another Agent Group using AW_BULK_CHANGES the drop down list for "To Agent/Group" does not list the Agent Groups.

Solution
Edit AW_BULK_CHANGES.   

Go to the prompts tab.

Edit the "To Agent/Group" prompt.

Change the Data type to:

aw_agent_and_groups

Save the changes, then you will be able to assign to Agents or Groups.