USERS UNABLE TO LAUNCH IXP

Document ID : KB000017417
Last Modified Date : 14/02/2018
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Description:

Several users are unable to launch iXp after updating their Java to 1.6.0_71. They get an "unable to launch the application error" We are running 11.3.5.5039 from a Linux host.

Solution:

Problem was identified as a browser/proxy issue and was resolved as follows: open the 32bit java control panel: o start > run o "c:\program files (x86)\java\jre7\bin\javacpl.exe"

  • On the general tab, network setting button.
  • Choose "direct connection"