Users Receive Message "EBCXMC12 EBCXSUSR RTNCD=0000001F" when Trying to Access CA View

Document ID : KB000116272
Last Modified Date : 27/09/2018
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Issue:
Some of the client's users were unable to get into the CA View online and received message:
 EBCXMC12 EBCXSUSR RTNCD=0000001F
 
Environment:
CA View 12.2
Resolution:
The client needed EBC 12.2 PTF RO91481.

To implement the PTF, they used the following steps:
 . Apply the PTF
 . Refresh LLA.
 . In the SARXMS02 task, set the REGIONID back to "XMSSYS02".
 . Shut down the SARXMS02 task.
. Start the SARXMS02 task.

With the above, users were then able to log in with no problems.