Users with a specific role cannot see Reports menu item even though they have the role rights Create On-Demand Report Templates and Run On-Demand Report Templates
CA Performance Management 3.5
If a user is granted the Administer Tenant role right, they will not be able to see the Reports menu unless they are administering a tenant.
Per the documentation:
Grants users administrative rights over the tenants that are selected in the user wizard. Users with this role have the rights to administer certain tenants, but have limited access to the default tenant. This role is only used in multi-tenant environments. Tenant administration includes the ability to manage:
Remove the Administer Tenant Role right if you do not need to Administer a Tenant or Administer a tenant