Users can not logon to sessions from CA TPX menu (TPXL0085 SENSE CODE=00000010)

Document ID : KB000009299
Last Modified Date : 14/02/2018
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Issue:

Users can sign on to TPX but after selecting a session they are hung with X SYS and this message is in the TPX LOG:

TPXL0085 02/01/18.032 15:13:41.34 RPL ERROR MANAGEMENT ROUTINE ENTERED

         PLU=TRM01347  SLU=SMV1      USER=         REQ=22 C0001004 04800000 TO TERM

          TERMSB=212443C0 APPLSB=21246040 EB=20319A00 RPL=20317D88

          RTNCD=04 FDBK2=04 MEANING=NEGATIVE RESPONSE RECEIVED

          SENSE CODE=00000010 MEANING=INTERVENTION REQUIRED

          ACTIONS TO BE TAKEN: STATUS RESET

                               EVENT STORAGE PURGED

 

Environment:
CA TPX for z/OS
Cause:

When there is a problem outside of TPX, VTAM communicates that information to TPX.  By investigating the meaning of the SENSE CODE along with RTNCD/FDBK, you can deduce the root cause of the problem.

This may be a problem within VTAM, with the network, with the application that the session has or is trying to establish, with other jobs, applications or the environment.

When the SENSE CODE is 0000zzzz, this usually indicates that the problem is outside of both VTAM and TPX.

Resolution:

Try logging on to the application from native VTAM.  This eliminates TPX from the equation.  If user still cannot access the application, you can be assured the problem is outside of TPX.

If the user can connect from native VTAM but not from the TPX menu, please contact CA Support and provide the TPX started task log including LOG DD output.  We may be able to assist with some common situations.

For further assistance in debugging VTAM messages, it may be best to contact IBM for support.