Users are unable to log into Unified Self Service after changing password in Active Directory

Document ID : KB000102830
Last Modified Date : 20/06/2018
Show Technical Document Details
When USS is connected to EEM and EEM connected to LDAP. After updating a password of an end user in the LDAP server, users are not able to log into the application and the following error appears:

Authentication failed. Please try again.

The log file lifferay.log will show something similar to the following:
ERROR [EEMLogin:120] Error during authentication in EEM
[Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: USERID] EE_AUTHFAILED Authentication Failed
Unified Self-Service 14.1 and later
EEM 12.5 an later
The new password is not recognized by the application the liferay authentication framework.
1. Go to the USS server > Edit the
2. Set the following variables:


3. Save Changes and Restart both USS Services
Additional Information:
When attempting to login to Unified Self Service with a username that have multibyte characters and non-English characters the login fails

Users are unable to log into Unified Self Service