Users are not able to FTP. They get message IGD04900I CODE (0000006F) REASON (5B4B0002) and "ck_access user not auth to access file /root" shows in ACFRPTOM. How can the IGD04900I be resolved?

Document ID : KB000026855
Last Modified Date : 14/02/2018
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Question:  

Users are not able to FTP. They get message IGD04900I CODE (0000006F) REASON (5B4B0002) and "ck_access user not auth to access file /root" shows in ACFRPTOM. How can the IGD04900I be resolved?

Answer: 

Users are not able to FTP.

The following may be observed:

IGD04900I ATTEMPT TO GET FILE STATUS FOR A HFS FILE FAILED RETURN CODE IS (0000006F) REASON CODE IS (5B4B0002)

The ACFRPTOM report shows a "ck_access user not auth to access file /root" error

 

The "IGD04900I ATTEMPT TO GET FILE STATUS FOR A HFS FILE FAILED" message and the "ck_access user not auth to access file /root" error can be caused by the HFS /ROOT directory not having the required permissions of 755 .

 

OWNER RWX read 4 + write 2 + execute 1 = 7                                  
GROUP r-x read 4 + write 0 + execute 1 = 5                                  
OTHER r-x read 4 + write 0 + execute 1 = 5 

Changing the file permission of the /root to 755 will allow users to use FTP.