Can't export Jasper Report to PPTX. "Error 401 - User is not registered."

Document ID : KB000105842
Last Modified Date : 10/07/2018
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Unable to export a Jaspersoft Report to PPTX.

Key Task and Milestone Status PPTX

Receives message "Error 401 - User is not registered. ERROR The user is not registered on the reporting server."

Error 401 User not registered on the reporting server

The user has:
  • All the Advanced Reporting Rights
  • Is present in Jaspersoft,
  • Has all Role permission given.
Resolved by clearing the user's browser cache.