User returning to login page

Document ID : KB000128399
Last Modified Date : 28/02/2019
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Issue:
Users are being returned to the login page repeatedly, despite entering credentials which are known to be valid otherwise.
Environment:
SiteMinder version: any
Cause:
There are two main reasons why this might happen:

1. The user is authenticating, but is not listed correctly via the policy to be authorized for the target resource.

2. The SiteMinder authentication scheme being used, is hosted in a different cookie domain than the target application, and a cookie provider is not in use.
Resolution:
Review the SiteMinder policy to assure the user is configured to be authorized, and verify the authentication scheme utilizes a login page within the same cookie domain.