User Receiving Default JOB Mode Panel Instead of a Customized ALL Mode Panel

Document ID : KB000122867
Last Modified Date : 11/12/2018
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Issue:
In a CA View test in a new environment, a single user opened a default panel in JOB mode, whereas all the other users received a customized panel in ALL mode.
How can the single user be set to ALL mode, like the others?
 
Environment:
CA View - Releases 12.2 and higher. 
Resolution:
A user in JOB mode will see different panels than a user who is in ALL mode.
The View default (SARINIT DEFMODE) is to have someone have ALL mode and nothing else (DEFMODE=YNNNNN).

The only way that an isolated user could be in JOB mode, whereas everyone else is ALL mode, would be as a result of them (or someone else) setting them to JOB mode.
In the View "DEF USER" function, to show the User list, there is a column showing the modes that a person can use.
Setting a user to settings of YNNNNN will have them be in ALL mode as well.