User Model Not Found Error in the Spectrum OneClick Tomcat log file

Document ID : KB000049204
Last Modified Date : 14/02/2018
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Description:

Users may notice the following error in the Spectrum OneClick Tomcat log file:

         Aug 28, 2012 8:38:51 AM - Error: CA Spectrum user model not found for user Test.

Solution:

This error message will be generated when the following happens:

  1. If the user attempts to log in with incorrect user credentials

  2. If the user model does not exist on all landscapes in a DSS (a distributed find for the user will be done on all SS and the message will show when the user does not exist on all servers).

This is a benign error message and can safely be ignored.