When launching Agile Designer, I am receiving a 'User maximum has been reached' error message.
CA Agile Requirements Designer (ARD)- Agile Designer, formerly Test Case Optimizer (TCO)All product release versions.
- Multiple instance of Agile Designer (ARD) are running at the same time.
- You may have launched ARD twice.
- You may have launched ARD and then tried to open a VTF file (flow) from outside your ARD instance. For example, if you tried to launch a flow from your desktop, Windows explorer, email attachment, etc.
- Multiple users are trying to access the same Agile Designer instance at the same time without concurrent licensing.
- If you do have concurrent licensing, it could mean that all your licenses are in use.
- If you do have concurrent licensing and you know that all your licenses are not in use, then there could be a problem with how your license was created.
Please try the most common resolution to this error message:
- Close all instances of Agile Designer.
- Open your Windows task manager to verify that Agile Designer is not running in the background. If it is, end the tasks/processes.
- Re-launch Agile Designer.
If you are still experiencing the error message, this may be a concurrent license issue.
- If you know you have concurrent licenses, please make sure that they have been set up and configured correctly. This document reviews the process: https://support.ca.com/us/knowledge-base-articles.TEC1210697.html
- Check with your ARD license server administrator to verify that there are open licenses to use.
- If multiple users are having this issue, please verify with the CA licensing team that the license you are using is a concurrent license type. To do this, please fill out this form: https://comm.support.ca.com/csupport/CustomerCareForm.