User is not able to login on CA Directory Management UI.

Document ID : KB000005735
Last Modified Date : 14/02/2018
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Issue:

After installing CA Directory Management UI, user is not able to login with default credentials

User name: Admin

Password: C@D1r3ct0ry

Environment:
CA Directory 12.5 on Windows 2012
Cause:

The main cause is missing permission.

Resolution:

From our documentation we asked to install CA Directory Management UI with a user with Administrator privileges.

 

If the CA Directory Management UI Server is part of AD Domain, it is needed to use a Local User Account OR Change the folder permission to Local Service with R/W/Control permissions, before start the installation.

 

I mean, create the CA Directory Management UI folder before start installation, change this permission to Local Service and launch the CA Directory and Management Installation.

 

 

Additional Information:

More information about installation, see link below:

https://docops.ca.com/ca-directory/12-5/EN/getting-started/installing-the-packages/installing-on-windows