User Is Locked in CA API Developer Portal 4.x and Newer

Document ID : KB000009304
Last Modified Date : 07/05/2018
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Issue:

The user account in the CA API Developer Portal 4.x ("Portal") is locked and cannot login through SSH into the Portal server.

Environment:
CA API Developer Portal 4.x and newer.
Cause:

The user account is locked because of multiple password attempt failures.

Resolution:
Unlocking the account

If the portal password is unknown and the account is locked due to too many failed authentication attempts then the following error message may appear: Account locked due to 5 failed logins. If this error occurs then the portal account will need to be unlocked.

1. Connect to the CA API Portal via a serial cable or direct console access.
2. Restart the CA API Portal appliance.
3. Next, select your Kernel version from the grub menu item and press e key to edit the first boot option. Now use the Down arrow key to find the kernel line (starts with “linux16“), then change the argument ro to  rw init=/sysroot/bin/sh as shown in the screen shot below.

grub menu

4. Once you have finished the task in the previous step, press Ctrl-X or F10 to boot into single user mode (access an emergency shell).
5. Now mount root (/) filesystem using the following command.

           # faillock --user portal --reset

6. Once you are done, reboot the system using this command.

           # reboot -f