User is getting error message TSS7100E User has no pswd phrase with CA Output Management Web Viewer 12.1

Document ID : KB000006955
Last Modified Date : 14/02/2018
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Issue:

I have a user that could logon with no problems before we applied maintenance build 165. Now the user is getting is getting the following error:  TSS7100E User has no pswd phras with CA Output Management Web Viewer 12.1.

Cause:

Web Viewer 12.1 added support for mainframe passphrases with RO91553 Build 159 MAINFRAME PASSPHRASES

Some users have LAN ID/passwords that are longer than 8 char passwords.  With this support in place, any password greater than 8 characters is taken as a passphrase. 

Resolution:

You cannot turn off pass phrase in Web Viewer and we do not plan to provide the ability to disable it. If your users are not using passphrases, the place to turn it off is in your security package.

Additional Information:

CA Output Management Web Viewer 12.1 Documentation

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