user is getting error logging into workbench client for Harvest 12.6

Document ID : KB000117728
Last Modified Date : 17/10/2018
Show Technical Document Details
Issue:
Problem/Error:user is getting error logging into workbench client for Harvest 12.6 

Login Failure 
Unable to log into broker <brokername>. 
E03060065: Incorrect login. Please try again. 
Release:12.6 
OS:  Windows
Production/Test:Production
Environment:
CA Harvest SCM 12.6 Workbench/Client installation
Cause:
The SCM Client component had installed by executing the MSI file in the installation folder.  This is incorrect.  You should always execute the setup.exe found in the same folder as the MSI file for best results.
Resolution:
We uninstalled everything and installed again using the setup.exe in the same folder as the MSI file and had no further problems making a broker connection.