User Interface not responding during or after Zero Downtime Upgrade (ZDU)

Document ID : KB000087513
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :

During or after a Zero Downtime Upgrade (ZDU), the connection to the Automation Engine (AE) via the Java User Interface may not be possible, because the Dialog Work Processes (DWPs) running with the original version can no longer handle the User Interface sessions.

By stopping all the DWPs the User Interface Connection / Login will be successful. After the finalization of the ZDU, the DWPs can be started as usual. 

OS Version: N/A
Cause type:
Root Cause: During the upgrade process the DWPs have not been correctly stopped
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Additional Information:
Workaround :
Stop all DWPs and check the User Interface connection.