User does not have the option to put a device in Maintenance Mode from the Spectrum OneClick Component Detail -> Information tab

Document ID : KB000057250
Last Modified Date : 14/02/2018
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ISSUE: User does not have the option to put a device in Maintenance Mode from the Spectrum OneClick Component Detail -> Information tab

 

CAUSE: The Role assigned to the User or User Group model does not include the Model Maintenance Mode or Model Maintenance Mode Schedule Privilege

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RESOLUTION: The Model Maintenance Mode and Model Maintenance Mode Schedule Privileges are included in the out of the box OperatorRW Role. Either change the out of the box Role for the User or User Group model to include the out of the box OperatorRW Role or, if using a custom Role, include the Model Maintenance Mode and Model Maintenance Mode Schedule Privileges in the custom Role.

 

ADDITIONAL INFORMATION: Please reference User Administration in OneClick for more information on using Privileges.