User Count Exceeds License Maximum

Document ID : KB000073562
Last Modified Date : 15/06/2018
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Introduction:
After adding new users to ALC, existing users cannot login.  Only the "admin" user has access.  Error message is "The user count exceeds license maximum.  All logins except "admin" are disabled".
Instructions:
Call the licensing team at 1-800-225-5224 and request a new license key for ALC