User cannot install PAM Client in some Windows 7 Desktops

Document ID : KB000004669
Last Modified Date : 14/02/2018
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Some Windows 7 Desktop users get the following error when trying to install the CA PAM workstation client: 
"LaunchAnywhere Error" 
"Windows error 5 occured while loading the Java VM"


By default the LaunchAnywhere installer uses an embedded JRE to launch the installer UI. This fails for the affected users.


This problem can be avoided by pointing LaunchAnywhere to an existing JRE on the workstation using the LAX_VM parameter as follows:

CAPAMClientInstall_Windows.exe LAX_VM "<full path to a locally installed java executable>" 



CAPAMClientInstall_Windows.exe LAX_VM "C:\Program Files (x86)\Java\jre1.8.0_101\bin\java.exe"