User Administration, "User must change password at next login" remains active after next login and password change

Document ID : KB000087293
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :

Using the Automic Web Interface (AWI), and selecting the checkbox "User must change password at next login", the option will remain active even after the user has logged in and changed the password.  

This results in the user being required to change the password every time they login.


OS Version: N/A
Cause type:
Root Cause: The "User must change password at next login" option remains active after users have changed their passwords.
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automic Web Interface 12.1.0 - Available
Automic Web Interface 12.0.2 - Available
Additional Information:
Workaround :
Basically, there are two recommended workarounds.
  1. If this is a newly created user, you don't need to set this checkbox to force the user to change the password upon the first logon. Changing the password is required automatically for all new users.  Without the checkbox, the user will not be forced to change the password every time they login.
  1. Uncheck the checkbox once the user changes their password manually.