Detailed information on the System accounts created during installation of Service Desk.
These are system generated users, each user is used by service desk to
perform tasks like closing/generating/editing a ticket or for integration
In summary, here is what each user is used for:
System_AHD_generated: is the user used to execute ticket related functions.
System_AM_User: ITCM integration (Asset manager)
System_Argis_User: Argis integration (Asset Portfolio)
System_CAWF_User: Workflow integration
System_CMDB_Visualizer_User: CMDB visulaizer integration
System_MA_User: ITCM integration (DSM)
System_NSM_generated: NSM integration
System_SA_User: Support Automation integration
System_SD_User: ITCM (Software delivery)
The System_AHD_generated user should NOT be inactivated and should have a role that does not have a data partition assigned.
The others can be inactivated if integration with that product is not used.