Usage Manager Store is Full error

Document ID : KB000021478
Last Modified Date : 14/02/2018
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Description:

SOI stopped processing all alerts from all connectors.
In the \SOI\tomcat\logs\sam.log or soimgr.log or soimgr-debug.log, the following messages are repeated.
'Usage Manager Store is Full....stopped to prevent flooding queue'

Solution:

To get SOI to process alerts again do the following..

  1. Stop "CA SAM Application Server" service

  2. Delete all files in \SOI\tomcat\webapps\activemq-web\activemq-data\ folderĀ 

  3. Start "CA SAM Application Server" service