URL to directly access the Configuration Detail (CI) detail window

Document ID : KB000052409
Last Modified Date : 14/02/2018
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Question:

What is the URL to go directly to a Configuration Item within Service Desk?

Answer:

The below URL directly brings up the Configuration Item Detail page for a specific CI in Service Desk:

http://servername/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=nr+SKIPLIST=1+QBE.EQ.name=test_CI

Replace servername with the hostname of your Service Desk server.
Replace test_CI with the name of the Configuration Item you want to view.