URL to 3rd party service unavailable through gateway

Document ID : KB000116728
Last Modified Date : 02/10/2018
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Issue:
When try to access a 3rd party URL service in gateway we get a connection reset error.

Error presents itself as follows:

  • Unable to obtain HTTP response from https://external.domain.com/path/to/remote/service: Connection reset'.
Resolution:

This is due to a communication error between the gateway and the 3rd party URL service. 

A "curl -v -k https://external.domain.com/path/to/remote/service" from the gateway will show that we receive errors when trying to communicate to this 3rd party service. 

These errors are network, not gateway related.  They are most likely a firewall issue.  We recommend speaking with your networking team to resolve.