After installing service desk 11.2 in a Windows NT environment with an SQL database, and when initiating configuration for the first time; the following message may be observed:
Task failed (Configure MS SQL Server). Continue?
The configuration log may show include:
"08/27 10:39:26.083 INFO MonitorSQLMDB.java 67 Null file passed to MonitorSQLMDB, using default at C:\WINDOWS\TEMP\mdb\mdbstatus.log
08/27 10:39:26.172 INFO InstallMSSqlMdbTask.java 180 The syntax of the command is incorrect.
08/27 10:39:26.172 ERROR InstallMSSqlMdbTask.java 192 Configure SQL server returns code 255
08/27 10:39:26.172 WARN TaskMediator.java 210 Configure MS SQL Server: Task failed (Configure MS SQL Server). Continue?"
- Ensure the SQL credentials entered are accurate testing the connection to the MDB instance by running osql or SQL Client Tools.
- If the verification in step 1 is successful and you are installing Service Desk as a local system administrator, yet Configuration still fails with the same message, take the following steps.
- Install the MDB Remote Components and Service Desk using Install media without spaces in the directory path.
- Download a new copy of the install media (.iso image) from CA Support Online (http://support.ca.com) on to the Service Desk server. Some issues have been reported to CA technical support where the install media has been found to be corrupt.