Upgrading to Spectrum 10.2.3 Error

Document ID : KB000097662
Last Modified Date : 23/05/2018
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Issue:
When install or upgrade OneClick server, received an error that Failed to copy "D:\Install\100203~1.00\nt\..\nt\records/../..//nt/patch/userconf.exe" to "D:\win32app\Spectrum/Install-Tools/userconf.exe".

This error would cause the failure of Oneclick installation or upgrade.
Environment:
Spectrum 10.x;
Windows Platform
Cause:
Windows is locking theĀ $SPECROOT/Install-Tools/userconf.exe file.
Resolution:
Reboot the system of OneClick server and you will be able to successfully upgrade or install OneClick Server.