Updated
Issue:
- "We were upgrading CDM probe to the latest version (5.71) in our production environment and we received
server reboot alerts. We checked and found that the servers were rebooted."
Environment:
- This is happening regardless of the UIM or O.S. version. The issue is seen when upgrading
to cdm 5.70 or higher.
Cause:
- The reason for the reboot is that, when upgrading to cdm 5.70 or higher,
the vs2010sp1_vcredist_x64(x86) package is needed.
- When installing this package, the server may get rebooted.
- When it does, the following events are seen from the Windows Event Log:
- Event ID: 1033, Source: MsiInstaller:
Windows Installer installed the product. Product Name: Microsoft Visual C++ 2010 x64 Redistributable
- 10.0.40219. Product Version: 10.0.40219. Product Language: 0. Manufacturer: Microsoft Corporation.
Installation success or error status: 0.
- Event ID: 1038, Source: MsiInstaller:
Windows Installer requires a system restart. Product Name: Microsoft Visual C++ 2010 x64 Redistributable
- 10.0.40219. Product Version: 10.0.40219. Product Language: 0. Manufacturer: Microsoft Corporation.
Type of System Restart: 2. Reason for Restart: 1.
- Event ID: 1029, Source: MsiInstaller:
Product: Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219. Restart required. The installation or
update for the product required a restart for all changes to take effect. The restart was deferred to a
later time.
- Event ID: 1042, Source: MsiInstaller:
Ending a Windows Installer transaction: p:\14656662de7b6e61370c4b987a\vc_red.msi. Client Process Id: 14952.
Solution:
Version 1.01 of the vs2010sp1_vcredist_x64 and vs2010sp1_vcredist_x86 packages have been updated to include
the /norestart option. The updated packages are available in the Web Archive and should be downloaded to the
local archive so that they will be used when deploying the cdm probe or any other probes which may require the
vs2010sp1 packages as a prerequisite.
Workaround:
- So far, there is no permanent fix but a workaround that goes as follows:
1) Create a superpackage from the vs2010sp1_vcredist_x64 (or x86, or both, depending on your end machines)
and, in the "Miscellaneous" tab, under "Post install command", add "/norestart".
2) This "/norestart" has been provided by Microsoft and it will avoid the restart of the server.
3) Screenshot summarizing step 1:
Additional Information:
- Info on this behavior in the cdm's release notes: