Perhaps you are not aware that as of 1/31/2013 CA Dispatch release 11.0 is no longer a supported release of the product?
Perhaps you've been procrastinating on your upgrade to release 11.7 because of a previous CA Dispatch release upgrade experience?
Well if that's the case, then you should know that the process of upgrading from CA Dispatch release 11.0 or 11.6 to release 11.7 is much easier than prior release upgrades. This is because there is no DATABASE or LDS file conversion needed for an upgrade to release 11.7.
There are basically 3 key aspects that must be taken into consideration and addressed when upgrading to release 11.7 of CA Dispatch.