Upgrading a new SAM server. Unable to apply the SAMImportExport.exe from the APM 12.9, C4 patch.

Document ID : KB000007685
Last Modified Date : 14/02/2018
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Issue:

We are upgrading CA Asset Portfolio Management to C4 and upgrading CA Software Asset Manager to 4.2.2. 

When we run the SAMImportExport.exe on the SAM server, it errors with: The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.

 

Environment:
CA Software Asset Manager, any versionCA Asset Portfolio Management, 12.x releases
Cause:

The SAMImportExport.exe is a patch upgrade, not a full install.  The SAM server did not have a prior version of the SamImportExport service installed. 

Resolution:

Install the SAMImportExport service from the original APM 12.9 DVD media.   The .msi installer for this service is in the \SAMImportExport directory of the APM 12.9 DVD media.