Upgrade your Windows Client from B565 to B655 to B793 and B871, which must be done in steps.

Document ID : KB000010491
Last Modified Date : 14/02/2018
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Introduction:

This KD will guide you thru the upgrade from B565 to B871 and preserve your customization.
 
To check the level of your Windows Client, go to the Main Toolbar / Help / About.
The level will be listed like:  12.7.744.
  
You do not delete the current Windows Client prior to this install.
You install right on top of the old.  

Instructions:

Download the Windows Client just like you would a PTF. 
1. Go to the Support Home page.
2. Select Download Center, click on Download Solution
3. Scroll down to the little box:  "Search by Fix/Patch Number". 
4. Enter the PTF numbers: 
4a. RO28509 for: 12.6 Build 655     [B655], then click the "Go" box and download.
4b. RO60887 for: 12.7 SP1 BUILD 793 [B793], then click the "Go" box and download.
4c. RO72100 for: 12.7 SP2 BUILD 871 [B871], then click the "Go" box and download. 
4d. RO96242 for: 12.7,871 PATCH 3 , then click the "Go" box and download.
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5. Backup the folder:  BrightStor SRM Data
   This is for the rare event that there is a problem with the install.
   Copy it somewhere else on your computer as a backup. 
6. After download of B655, create an empty folder anywhere on your computer.    
7a. Unzip the B655 file.                                                       
7b. Extract all the folders and files to the empty folder you created.        
7c. Be sure that "All files..." and "Use folder names" are both checked.
    A "nest" of folders and files will be created.                            
8. In the "root" level folder, you will see the SETUP.exe.  Double-click this to launch the install.
9. After the install completes, start the Windows Client and allow it do the updates.
   When they are done, shutdown the WC.
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10. Repeat Steps 5 thru 9 for: RO60887 for B793, using another empty folder.
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11. Repeat Steps 5 thru 9 for: RO72100 for B871, using another empty folder.
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    Do the following to install B871 Patch 3.
12. The download of PTF RO96242 is an exe file
When you double-click this, it will install over the current install.
NOTE:  You MUST stop the scheduler before you install this Patch.

Additional Information:

SPECIAL INSTRUCTIONS:                                                          
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 This patch includes a new build of the Host Configuration Client and update   
 for the Scheduler Service. If you are running the SRM link Service (CA SRM    
 and CA Vantage Link Service) or the CA scheduler service (CA SRM and          
 CA Vantage Scheduler), please turn these services off before applying         
 patch 12.7.871.3 on the Windows Client 12.7.871 or B871 with prior patches installed.
 
Additional Instructions:
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When the Patch is installed, in the Help/About the release is shown as: 12.7.871.3
After you confirm that the upgrades are good, you can delete the backups of the BrightStor SRM Data folder.
If you have any questions, please contact CA Technical Support.