Upgrade (v5-v6) or update (v6-v6) fails because files cannot be written or replaced

Document ID : KB000086888
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Different types of error can be found in maintenance.log during the upgrade or update:
Patch level detected:Dollar Universe 6.7.01
Product Version: Dollar.Universe 6.7.01

Description :The upgrade (v5.6 -> v6.x) or update (v6.x-v6.y) fails with different error in maintenance.log
When checking the \bin\ directory it appears that files are missing.
This only happens on Windows
Environment:
OS: Windows
Cause:
Cause type:
Other
Root Cause: The issue is related with SSM.exe,
This Windows Utility consumes a lot of sockets and doesn't close them correctly. The status of the ports is not visible with the command netstat.
Resolution:
Restarting the SSM Utility, just before the upgrade or update, seems to prevent the issue from happening.

Also updating SSM.exe to SP3 seems to prevent the issue from happening.

Fix Status: No Fix

Additional Information:
Workaround :
N/A