Upgrade to Dollar Universe 6 stops at step 1

Document ID : KB000086058
Last Modified Date : 30/04/2018
Show Technical Document Details
Issue:
Error Message :
The following errors may appear while upgrading on the log upgrade_COMPANY_NODE.log:

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Specific Settings: 
2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file uxsetenv. 
| 2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file uxstartup_gen. 
| 2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file START_ORD.COM. 
| 2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file START_CAL.COM. 
| 2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file START_ECH.COM. 
| 2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file START_SUR.COM. 
| 2013-12-11 13:53:16 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file u_batch. 
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Configuration Files 
| 2013-12-11 13:53:19 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file E:UniverseLECT50execuxsapagt.host. 
| 2013-12-11 13:53:19 |FATAL|X|STEP_1_RUNNING|NodeSettingsUpgrade.upgradeEnvironmentFiles:316|Cannot retrieve file E:universeLECT50mgruxmgr4java.host.
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Patch level detected:Univiewer Console 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Upgrade to Dollar Universe 6.x KO on Windows: many Errors on Step 1 like "Cannot retrieve file XXXXX " found on the upgrade_COMPANY_NODE.log
Environment:
OS: All
OS Version: all Os for UVC
Related configuration item(s): Dollar Universe to be upgraded installed on Windows
Cause:
Cause type:
Defect
Root Cause: During the upgrade procedure, errors would appear during the upgrade of node settings if the variable UX_IO_VAR_OS was not defined in the v5 environment files.
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Console
Version: Dollar.Universe 6.1.41
Additional Information:
Workaround :
N/A