Upgrade - There was a problem with the installation

Document ID : KB000100834
Last Modified Date : 11/06/2018
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Issue:
The following error is displayed while upgrading from 10.1.1 to 10.2.0 in Windows 2008 R2.

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Environment:
CA Spectrum 10.2.0 in Windows
Cause:
The caspectrum account is not member of Administrators group.


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Resolution:
Put the caspectrum account into the Administrators group.
Additional Information:
The following error is displayed while installing the MS Visual C++ 2013 Redistributable (x64) manually:

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