Upgrade of Policy Server from 12.52SP1CR05 to 12.52SP1CR06, then we see numerous LDAP errors 81 steadly

Document ID : KB000008021
Last Modified Date : 14/02/2018
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Issue:

After upgrading Policy Server from 12.52SP1CR05 to 12.52SP1CR06, then we see the Policy Server reporting a lot of LDAP errors 81 steadly like these :

 

smps.log

 

[8220/18][Thu Mar 09 2017 12:05:18][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)' 

[8220/18][Thu Mar 09 2017 12:05:18][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/19][Thu Mar 09 2017 12:05:22][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)' 

[8220/19][Thu Mar 09 2017 12:05:22][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/12][Thu Mar 09 2017 12:07:23][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)' 

[8220/12][Thu Mar 09 2017 12:07:23][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/13][Thu Mar 09 2017 12:07:24][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)' 

[8220/13][Thu Mar 09 2017 12:07:24][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/18][Thu Mar 09 2017 12:07:44][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/19][Thu Mar 09 2017 12:07:46][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)' 

[8220/19][Thu Mar 09 2017 12:07:46][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/17][Thu Mar 09 2017 12:07:47][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)' 

[8220/17][Thu Mar 09 2017 12:07:47][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

[8220/13][Thu Mar 09 2017 12:07:47][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*' 

 

How can we solve this ?

 

Environment:
Policy Server 12.52SP1CR05
Resolution:

Upgrade Policy Server to 12.52SP1CR07 to solve this issue :

 

Policy Server

 

The following issues were fixed in Policy Server:

 

Salesforce Case Number

 

Internal Defect ID

 

Issue Description

00691198 DE282824 User store fails with the Cannot contact LDAP server error during a search under heavy load.

 

Defects Fixed in 12.52 SP1 CR07