Upgrade of Sysload Management Server changes the database user

Document ID : KB000084759
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In sldmgts.log:
########################################
sldmgts - 28000:1:18456:[Microsoft][SQL Server Native Client 10.0][SQL Server]Login failed for user 'datacenter\SVC_Sysload'.
########################################

On the Windows Services panel, the Sysload Management Server service starts and then automatically stops

Patch level detected:Sysload Management Server 5.60
Product Version: Sysload 5.6.0

After an upgrade of the Management Server,the  Sysload Management Server service starts and then automatically stops.
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: The setup changes the database user on the sldmgts.ini replacing it by the user that launched the service
Resolution:
The issue is fixed on the setup of the SP Analyst Management Server 5.60
 

Fix Status: Released

Fix Version(s):
Component: Management Server
Sysload 5.6.0 - Available
Additional Information:
Workaround :
Edit manually the database user on the sldmgts.ini:

[DB]
User=your_database_user