Upgrade from UIM 8.1 to UIM 8.4 is stuck at 35% "Configuring Data Engine Probe ... "

Document ID : KB000039049
Last Modified Date : 14/02/2018
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Issue:

 

Upgrade from UIM 8.1 to UIM 8.4 is stuck at 35% "Configuring Data Engine Probe ... "

I'm upgrading UIM 8.1 to 8.4 and install get stuck while trying to configure the data_engine probe:.

 

install stuck.PNG

 

The uimserver_ia_install.log reports the below Exception:

 

[…]

DEBUG probe.AdeController:distributePackageSynchronous:114 [Thread-43]  - Sending getPackageDistributionStatus.
DEBUG pds.PDSController:sendPDSWithAddr:132 [Thread-43]  - Sending 'get_status' with sid: EM..., timeout: 120000
ERROR impl.UIMServerConfigureController:run:456 [Thread-43]  - NimException caught
(80) Session error, Unable to open a client session for xx.xx.xx.xx:xxxx Connection refused: connect at com.nimsoft.nimbus.NimNamedClientSession.<init>(NimNamedClientSession.java:37)
                              at com.nimsoft.nimbus.NimObjectSender.connectNamed(NimObjectSender.java:78)

 […]

 

(this error continues in loop)

 

Environment: 

 

CA UIM 8.1 upgrade to CA UIM 8.4

Windows 2008 r2

MS SQL DB 2008 r2 

 

Cause:

 

The errors in the log point to an issue with the automated_deployment_engine which is giving an error in a loop in the install log.

 

Resolution

 

To resolve this issue follow these steps:

 

First cancel the current upgrade attempt.

 

1. Make sure that the Nimsoft Service is ON in the Primary Hub

2. Deactivate automated_deployment_engine.

3. Go into /Nimsoft/probes/service/automated_deployment_engine/

4. Backup this folder to your desktop before continuing!

5. Delete the database files (automated_deployment_engine.h2, automated_deployment_engine.lock)

6. Delete all files IN ade_package_temp AND ade_xml_temp folders.

7. Activate ADE.

 

Now re-run the install and the install will complete successfully

 

 

Additional Information:  

 

Upgrading & Release Notes

https://docops.ca.com/pages/viewpage.action?pageId=289572370