Upgrade fails with "Could not contact database 'mdb' on server 'server_name' (instance'MSSQLSERVER.1433').

Document ID : KB000050732
Last Modified Date : 14/02/2018
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Description:

Problem

  • Upgrade from ITCM r12 SP1 to R12.5 fails with:

Figure 1

Environment

  • Microsoft Windows 2003 Server Service Pack 2 (Build 3790)
  • Microsoft SQL Server 2005 Service Pack 2

Solution:

Resolution

  • Manually install ETPKI from the ITCM DVD

    The setup for CAPKI is located on the CA ITCM installation media (CD/DVD) in the WindowsProductFiles_x86\CAPKI directory.

    To install the CAPKI libraries, use the following command line:

    setup install caller=CADSMCAPKI

  • Retry upgrade of ITCM.

Cause

  • Incompatible version of ETPKI installed prevents the decryption of the ca_itrm users password.