Upgrade Fails to UIM 8.47

Document ID : KB000004159
Last Modified Date : 14/02/2018
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When performing an upgrade from compatible versions of UIM (8.2 - 8.47) to UIM 8.47, the installation fails with the following errors:

•  Installation logs

ERROR impl.UIMServerUpgradePreparationController:configureMonitorsForUpgrade:583 [SwingWorker-pool-2-thread-3]  - NimException caught.

•  Windows event logs


The Windows event logs show that it is looking for Windows C++ redistributable version 10 when the installer is running. The current version is 9.xxx.

UIM 8.3, 8.4, 8.47
  1. Upgrade the hub and controller to 7.80.
  2. Drag and drop the following package (vs2010sp1_vcredist_x64) from the Archive to the primary robot:

2010 dist.png


Once these steps were performed the upgrade completed without any additional problems.