"Unsupported EEM version detected" error during install/upgrade of VAIM 12.9

Document ID : KB000011577
Last Modified Date : 14/02/2018
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When attempting to do a fresh install of, or upgrade to VAIM 12.9 with a version of EEM that is newer than 12.51.2 the following error will be received:

EEM Information: Unsupported EEM version detected. [CAAM7571] This product required EEM Version, but the version detected on the EEM server specified is 12.51.X.YY.

Supported platforms running fresh install of, or supported upgrade path to VAIM 12.9.

Set the CA_ALLOW_UNSUPPORTED_EEM to "true" and then kick off the VAIM installer again.

To do this via a Command Prompt:


To do this via Power Shell:


Once the environment variable is set, in the same session (either the same Command Prompt, or the same Power Shell prompt), run the following commands:

cd [path to VAIM media]

Once the "setup.hta" is run, a prompt may be received to choose the application in which to open setup.hta. If prompted, choose "Microsoft (R) HTML Application host".

Additional Information:

EEM compatibility with VAIM 12.9