"Unsupported EEM version detected" error during install/upgrade of VAIM 12.9

Document ID : KB000011577
Last Modified Date : 14/02/2018
Show Technical Document Details
Question:

When attempting to do a fresh install of, or upgrade to VAIM 12.9 with a version of EEM that is newer than 12.51.2 the following error will be received:

EEM Information: Unsupported EEM version detected. [CAAM7571] This product required EEM Version 12.51.2.11, but the version detected on the EEM server specified is 12.51.X.YY.

Environment:
Supported platforms running fresh install of, or supported upgrade path to VAIM 12.9.
Answer:

Set the CA_ALLOW_UNSUPPORTED_EEM to "true" and then kick off the VAIM installer again.

To do this via a Command Prompt:

SET CA_ALLOW_UNSUPPORTED_EEM=true

To do this via Power Shell:

$env:CA_ALLOW_UNSUPPORTED_EEM = "true"

Once the environment variable is set, in the same session (either the same Command Prompt, or the same Power Shell prompt), run the following commands:

cd [path to VAIM media]
setup.hta

Once the "setup.hta" is run, a prompt may be received to choose the application in which to open setup.hta. If prompted, choose "Microsoft (R) HTML Application host".

Additional Information:

EEM compatibility with VAIM 12.9