Unknown failure when performing an NCM TFTP Capture

Document ID : KB000046224
Last Modified Date : 14/02/2018
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Problem: 

TFTP Captures via NCM Fail with the following error:

Error while doing a config capture: 

spc-occ-10747 error capturing configuraion for host: 

spc-occ-10750 unknown failure 

Environment:  

Spectrum 10.x

Cause: 

Performing a diff on large files is causing the failure

Resolution/Workaround:

Edit the $SPECROOT/NCM/config.xml. Change it from this.

 

<root>

<!-- 

This file configures debug for the ncmservice.

- to turn debugging on set to "max" 

- to turn debugging off set to "off" 

Debugging output will appear in a file located in the

NCM/logs/debug directory

-->

<debugging type="java.lang.String">off</debugging>

<diff-largefile type="java.lang.String">on</diff-largefile>

</root>

 

Please change it to this:

 

<root>

<!-- 

This file configures debug for the ncmservice.

- to turn debugging on set to "max" 

- to turn debugging off set to "off" 

Debugging output will appear in a file located in the

NCM/logs/debug directory

-->

<debugging type="java.lang.String">off</debugging>

<diff-largefile type="java.lang.String">off</diff-largefile>

</root>

 

Then retest the capture.

 

Additional Information:

For more information on NCM please check out the Spectrum Documentation at:

https://docops.ca.com/ca-spectrum/10-1-and-10-1-1/en/managing-network/network-configuration-manager