Unix Agents disconnect from AE server and fail to reconnect

Document ID : KB000088030
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
01 - 20170315/190415.070 - U00003397 Agent '' logged off (client connection='').
01 - 20170315/190421.200 - U00003413 Socket call 'recv(197035)' returned error code '104'.

Unix Agents become unreachable and disconnect from the Automation Engine (AE) server and do not reconnect.  The Agent process remains running but the Agent's log file is no longer being updated.  Error messages similar to those above can be seen in the Agent log.

 
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: When Unix Agent loses connection to AE while downloading resources it fails to reconnect.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Agent Unix

Automation Engine 12.0.2 - Available
Automation Engine 12.0.1 HF5 - Available
Additional Information:
Workaround :
N/A