Univiewer Webconsole fails to start after Java Upgrade

Document ID : KB000085360
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Unexpected error while connecting to the UniViewer gateway. Please contact your administrator for assistance

Patch level detected:UniViewer 3.x in HTTP mode
Product Version: Univiewer Webconsole 3.x or superior

The Univiewer Webconsole fails to start after the upgrading Java.
Java from Oracle has been upgraded on the server hosting Tomcat.


 
Environment:
OS: All
OS Version: N/A
Cause:
Cause type:
Configuration
Root Cause: Tomcat server should be stopped during Java upgrades and started after the procedure has completed succesfully.
Resolution:
Restart the Tomcat Server hosting the Webconsole.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A