Unistart fails because an user service does not exist any more

Document ID : KB000086980
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
On the output of the command unistart the following kind of error messages appear related to an inexisting submission account:

#############################
Starting service "EURPRD_lonv199004_univ_lon.sophis" 
The service name is invalid. 


================================================================================ 
Failed to START Dollar Universe company EURPRD on node * 
================================================================================ 
Exiting script with return code [1] 

Exiting script with return code [1] 

#####################################

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :After having removed manually an user service, the unistart command fails systematically because it tries to start the old submission account.
Environment:
OS: Windows
Cause:
Cause type:
Configuration
Root Cause: The problem was related to the fact of deleting manually the user service called "EURPRD_lonv199004_univ_lon.sophis" on the Windows system.
Dollar Universe uses a temporary file called "user_services.txt" which is available on the folder %U_TMP_PATH% that contains the list of user services that he should start when calling unistart.bat
Resolution:
In order to fix this issue, the file %U_TMP_PATH%\user_services.txt needs to be manually edited, deleting the line related to the non-existing user service.

As a golden rule, submission accounts must always be created / removed from Univiewer Console / command line so the associated user service gets correctly deleted.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.41
Additional Information:
Workaround :
N/A