"unisrvcntr status" goes into loop

Document ID : KB000005258
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

"unisrvcntr status", unifstat or ustat commands run for ever

Environment:
This issue may occur on Unix and Linux.
Cause:

This issue may occur when cmdlog command which is triggerred from the OS kernel when KBL ControlMinder feature is active. 

This is the KeyBoardLogger feature in ControlMinder

Resolution:

Ask your ControlMinder Admin to disable KBL. We need to edit the seos.ini file in ControlMinder.

Below section has the details.

=====================

[kblaudit]

; --------------------------------------------------------------------

; Tokens used by the CA ControlMinder KBL logging facility ; --------------------------------------------------------------------

 

; Specifies whether CA ControlMinder

enables KBL audit records management

; Values: yes, no

; Default: no

kbl_enabled = no

===================

  

And then see if the process is running, kill it and then try running the unisrvcntr command that should resolve the issue.

Additional Information:

This "KBL audit" feature is out of Autosys, this error comes from "ControlMinder", if you do not want to disable the "KBL audit" you may have to raise a case with "ControlMinder" team via http://support.ca.com.

File Attachments:
TEC1102455.zip